Japan Lost Property Recovery Service Lost something in Japan? Let us find it and ship it back to you.

Choose Search: US$30 upfront and US$120 only if the item is confirmed with usable release instructions. The same price applies to a single-facility inquiry. Try the venue’s free official contact option first if it meets your needs.

Choose Search, or Full Service if you also need recovery arranged. Share the operator, route, travel time and any carriage or seat details. We help identify the relevant desk and follow a transfer to another holder.

Share the airport, terminal, flight and last place you saw it. The airline, airport, customs or police may hold it; we help identify the right desk. Finding it does not automatically mean it can be shipped.

Send the receipt if available, pickup and drop-off times and places, payment details and your likely route. No receipt is required to ask for help, but incomplete details can limit the search.

Choose Pickup & Delivery and pay the US$300 service fee online. Share the holding desk and reference number if you have one. We confirm ownership, release rules and the permitted collection route; handling and shipping are quoted separately.

We can coordinate an approved proxy or Japan-address delivery route under Pickup & Delivery. Full Service includes the search first. Do not send anything to us until arrangements are confirmed. International shipping depends on the item and destination.

Yes. Give what you know: what, where and when you lost it, contact details and any photos or identifying features. Include the lost-property reference if issued; do not invent one. We ask only for missing details needed to proceed and prepare collector details ourselves.

We can ask about the item and release rules. Passports, cash, medicine, batteries, liquids and other restricted goods may need owner collection or a permitted alternative. We confirm restrictions before collection or shipping; no recovery or shipment is guaranteed.

Yes. Search: US$30 now + US$120 if successful (US$150 total). Full Service: US$30 now + US$370 if successful (US$400 total). Pickup & Delivery: US$300 now. The app opens the same online form and Stripe checkout. Handling, carrier charges and customs costs are separate and require your agreement.

If we cannot arrange the recovery outcome agreed for your plan, we refund all NativeCall service fees paid, including any balance, and charge no remainder. This includes refusal to release or no permitted return route. We offer alternatives only with your agreement. Already incurred, separately approved third-party costs are refundable only where the provider allows.

A call, a possible match or a report alone is not success. For Search, we confirm the correct item and usable release instructions. For Full Service, we also confirm an agreed, permitted recovery route before requesting the balance. If that agreed recovery cannot be completed, our service-fee refund policy still applies.

The 24-hour promise concerns the phone task and written result, not physical recovery. A closed or unanswered desk does not count as success. If the requested outcome is not achieved in that time, you can receive a full service-fee refund or agree to more follow-up at no extra service fee. We do not silently extend the deadline.

Yes. Same-case clarification, retries, callbacks and coordination between relevant desks are included within the agreed task, with no per-call surcharge. We agree the next follow-up time with you and continue until the agreed work is completed or the case is closed and refunded. A new item or additional work requires your approval and a separate quote.

Every task includes a call from a real Japanese-speaking person. Customer callback hours are 09:00–24:00 Japan time; facility calls follow the desk’s opening hours. We report in English, Japanese, Cantonese or Mandarin through your chosen contact channel.

All NativeCall service fees paid are refunded, including the initial US$30. No success balance is due. We explain the checks made and any useful next steps; an unsuccessful report is not a paid success.

We coordinate the agreed release and collection route. For items we receive, we photograph and check them with you, arrange packing and dispatch, share tracking and follow delivery status. Handling and transport are quoted before you approve them. Carrier transit, customs and delivery dates follow a separate schedule.

We prepare collector details and help with the forms. You provide the owner information, proof of ownership and signed authorization the holder requires. The holder decides whether a proxy is allowed; we cannot sign the owner’s consent for you.

Tell us the exact deadline before starting. We check feasibility with the holder, but cannot promise collection before a flight or expiry. If the agreed deadline cannot be met, the service-fee refund policy applies. Emergency or crime reports must go directly to official services.

Check the selected plan and amount, then retry Stripe checkout if no payment completed. If you were charged or are unsure, do not pay twice: contact nativecallapp@gmail.com with your request email and error message. Never send card details. We can help reconcile the payment and provide a suitable checkout link.

Customer identification, contact details and case reference numbers are not included in the public examples below. Share only the information needed for your case. See our privacy policy for data handling and contact us if you need help with a submitted document.