Child's backpack lost at Narita Airport traced to the airport police
Updated
- Task
- Find a child's lost backpack and how to get it back
- Where it was lost
- Narita Airport
- Desks contacted
- Airport lost-property desk, customs, police
- Held by
- Narita International Airport Police Station
- Result
- Backpack found; collection and shipping options obtained
The situation
A child's Kuromi backpack went missing after a trip through the airport. The family needed to find which office actually held it, and were weighing collecting it themselves, having a friend collect it, or having it shipped.
What we did
- Contacted the airport desk, then customs as referred, and then followed up with police.
- Customs mentioned a backpack that might match but needed more specific details of its contents, so we asked the family for identifying features and photos.
- Continued with police and got a clear reply that the backpack was held by Narita International Airport Police Station.
- Asked which ID documents the owner or a friend would need to collect it, and what shipping options existed within Japan.
- Explained that sending it to a hotel first needs the hotel's agreement to receive it and handle the shipping cost, and that forwarding it overseas is a separate arrangement.
Result
The backpack was found and is held by Narita International Airport Police Station. The family received concrete options for collecting it themselves, having a friend collect it, or shipping it within Japan, and could choose how to get it back.