Get things done by phone in Japan—even if you don’t speak Japanese

Yes. Routine tasks start with an AI call; tasks needing human-only handling start with a specialist. Within 24 hours of payment we complete the phone-call task, including a human call to confirm it, and send a written result. If your requested outcome is not achieved, there is no service fee and any upfront payment is refunded in full.

Use live translation when you want to take part in the conversation: you speak your language and hear the Japanese replies translated back. Choose the call-for-you service when you want to submit a task and receive the result without joining the call. Check the handling time before submitting an urgent request.

We can request restaurant reservations, confirm hotel arrangements, ask about lost property, arrange redelivery and make appointment enquiries. The recipient’s availability and policies determine what can be done. Use an official online booking or multilingual support service first when it can resolve your request.

Standard restaurant bookings and hotel calls start at US$4 per task. Other tasks, large groups and optional add-ons have different prices; check the selected service before paying. These task fees are separate from the prepaid credits used for live translated calls. Restaurant deposits, shipping and other third-party charges are separate.

Provide the business or office name, its Japanese phone number, what you want us to achieve, and the details it will need to identify your request. For a booking, include your name, date, time, party size and acceptable alternatives. Include a contact email for the result and explain any deadline or special request.

Yes, for delegated tasks. Leaving our Japanese service number costs an extra US$5. Callback handling costs another US$5 and includes receiving follow-up calls, relaying messages and calling back to follow up. Both options together cost US$10 extra, with coverage for your task for up to 60 days. This is not a personal SIM or an SMS verification service.

Standard delegated tasks are handled within 24 hours of payment. Web checkout offers 10-hour Priority for +US$5. The app offers 10-hour Priority (+500 credits) or 5-hour Express (+1,500 credits). Restaurant and business hours, unanswered calls and availability still affect the outcome. This is not an immediate-response service; check the timing before paying. If you need to join a conversation now, live translation lets you place the call yourself when the recipient is open.

For delegated tasks, we send a written result after human confirmation. A booking result states whether the reservation was secured and reports the confirmed details and any conditions provided by the venue. A connected call alone is not confirmation. For live translated calls, confirm the agreed details with the recipient before hanging up and review the bilingual transcript in the app.

Native Call can dial most supported Japanese landline, mobile, and 050 IP phone routes. Some special numbers or carrier routes may not connect, and emergency numbers are not supported.

No. A connected call or a written report alone does not count as success. Paid web tasks receive a full refund; app tasks have their deducted credits returned. Venue deposits, cancellation charges, and other third-party fees remain subject to the recipient's terms. This also applies to lost-property tasks: no initial search fee is retained.

Google Translate needs both people at the same phone. Native Call sits between two phones: you call through the app, the other side hears fluent Japanese, and their reply comes back in your language.

You can speak English, Mandarin (Traditional or Simplified), or Cantonese. The other side always hears natural Japanese.

Both names refer to the same official Native Call app, listed as Native Call on the App Store and Google Play.

Delay varies with the network, phone route, and speech length. Our call-quality page explains the scope and limits of the published measurements.

No. You only need Wi-Fi, mobile data, or a data-only travel eSIM. The recipient answers on their normal phone and does not need the app.

The app is free to download and includes an in-app demo. Live calls use prepaid credits: 36 credits per billed minute for ordinary Japanese destinations and 60 for Japanese mobiles. Each call rounds up to whole minutes; no subscription is required. Check the app for the current pack price before purchase.