We contact railway, taxi, airport, hotel and shop desks in Japanese to help locate your item. Already found it? We can arrange permitted collection and shipping. Choose the stage you need below.
Check official free self-help first. We can make routine lost-property enquiries to police offices. With the owner’s authorization and the holding office’s approval, we can collect found items and arrange shipping. Emergencies, crime reports, investigations, and other law-enforcement matters remain with official police channels.
Prefer to call yourself? Browse every lost-and-found office phone number
Operators speak English · 日本語 · 廣東話 · 中文
Outcomes
Selected service records, not an overall success rate or evidence of a partnership with these facilities. Customer identity, contact details and reference numbers are not published.
After the owner returned to Canada, her iPhone was held at the Tokyo Metropolitan Police Lost and Found Center. We confirmed the phone with the center, prepared the proxy-collection documents, collected it in person and sent it to Canada by Japan Post EMS.
The September 25, 2026 service update confirms collection and dispatch; receipt in Canada had not yet been confirmed. Proxy collection depends on the individual case and the holder’s requirements.
After returning to the US, the customer realized his MacBook Air had been left at APA Hotel in Shinjuku. We followed up with the hotel for reference details, traced its holding location after transfer to police, clarified collection documents, and helped ship it back.
The video shows the earlier reference enquiry; shipping assistance followed later.
Already home? Read the hotel lost-item guideThe operator reported finding the passport at Narita Airport Terminal 2 Station and privately supplied the holding location and collection instructions.
Located and collection instructions confirmed; the record does not confirm customer collection.
Lost passport: embassy and police-report next stepsAfter contacting airport, customs and police desks and clarifying identifying details, the operator reported a matching backpack and reference number. Follow-up covered owner collection, a friend collecting and domestic shipping options.
Search and collection follow-up are one case. The record does not confirm collection or delivery.
After the owner left Japan, we contacted the Tokyo Metropolitan Police Lost Property Center. Staff confirmed the hat was in their custody, checked its identifying features, and explained the lost-property report and proxy authorization documents.
Custody and document requirements confirmed; physical collection or delivery is not documented.
01/The price
Not located yet? Search or Full Service. An office holds it? Pickup & Delivery. Shipping and delivery handling are confirmed separately. Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee.
US$150
paid upfront
US$150 upfront · US$120 refunded if not found
No recovery guarantee.
Recover my itemsUS$400
service total if found
US$30 upfront + US$370 if found
Covers search and recovery coordination. Release and shipping restrictions apply.
Recover my itemsUS$300
US$300 service payment at checkout
A known holder is not yet release approval. Some facilities only release items to the owner in person; we confirm the rules before collection or delivery.
Start pickup request — pay US$300Known holder → release and collection → physical delivery
1 · Known holder
The facility confirms it holds a matching item. This is separate from approval to release it and may still require proof of ownership.
2 · Release and collection
The holder decides whether the owner, an authorized proxy, or a Japan-address delivery route is permitted. We coordinate only the route it approves.
3 · Physical delivery
After receipt, we photograph, check and pack the item, then you approve a shipping option. Carrier timing and customs set the delivery date.
Where each service ends: Search Service ends with the written result and release information. Full Service and Pickup & Delivery cover the agreed recovery coordination. Cash, medicine, passports and other restricted items may need a different route or cannot be shipped internationally.
Japan Post · EMS
These examples use assumed weights including packaging, not the measured weight of your item. We confirm the final quote after packing, weighing and checking that it can be sent.
Up to 0.5 kg packed
Keys or an empty wallet
Up to 1 kg packed
A small bag or clothing
Up to 3 kg packed
A laptop with protective packing*
| Destination | ≤ 0.5 kg | ≤ 1 kg | ≤ 3 kg |
|---|---|---|---|
| Taiwan, China, South Korea | ¥1,450 | ¥2,200 | ¥4,400 |
| Hong Kong, Singapore | ¥1,900 | ¥3,150 | ¥5,750 |
| Australia, Canada | ¥3,150 | ¥4,400 | ¥8,800 |
| United States | ¥3,900 | ¥5,300 | ¥10,300 |
| United Kingdom | ¥3,150 | ¥4,400 | ¥8,800 Excludes lithium-battery laptops |
| France (Europe example) | ¥3,150 | ¥4,400 | ¥8,800 |
Postage includes applicable surcharges in Japan Post’s rate table. NativeCall service fees, domestic transport, packing and handling, customs duties and taxes are separate. Destination rules and current service availability apply.
*Items with batteries: Devices must meet rules for installed battery capacity, quantity, condition and packing. The UK does not accept lithium-battery laptops by EMS; rules vary across Europe. Power banks, spare lithium batteries and cash cannot go by EMS. Passports need a separate check.
Checked 3 October 2026 Japan Post rates Battery rules (PDF) Restricted items Service availability
Common situations
Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee. The same price applies to a single-facility inquiry. Try the venue’s free official contact option first if it meets your needs.
Choose Search, or Full Service if you also need recovery arranged. Share the operator, route, travel time and any carriage or seat details. We help identify the relevant desk and follow a transfer to another holder.
Share the airport, terminal, flight and last place you saw it. The airline, airport, customs or police may hold it; we help identify the right desk. Finding it does not automatically mean it can be shipped.
Send the receipt if available, pickup and drop-off times and places, payment details and your likely route. No receipt is required to ask for help, but incomplete details can limit the search.
Choose Pickup & Delivery and pay the US$300 service fee online. Share the holding desk and reference number if you have one. We confirm ownership, release rules and the permitted collection route; handling and shipping are quoted separately.
We can coordinate an approved proxy or Japan-address delivery route under Pickup & Delivery. Full Service includes the search first. Do not send anything to us until arrangements are confirmed. International shipping depends on the item and destination.
Yes. Give what you know: what, where and when you lost it, contact details and any photos or identifying features. Include the lost-property reference if issued; do not invent one. We ask only for missing details needed to proceed and prepare collector details ourselves.
We can ask about the item and release rules. Passports, cash, medicine, batteries, liquids and other restricted goods may need owner collection or a permitted alternative. We confirm restrictions before collection or shipping; no recovery or shipment is guaranteed.
Refunds and follow-up
For refund help: nativecallapp@gmail.com. Include your request email or payment receipt.·Privacy and data handling
02/The proof
Actual calls from past cases — the same kind of call an operator makes for yours.
See what each video shows and its edited excerpt →A real operator replies — in English, Japanese, Cantonese, or Mandarin. Email nativecallapp@gmail.com or LINE lin.ee/6BTTnAN.
Japan lost-property plan
Identify the likely facility or transport operator, then check release and shipping rules. NativeCall can make routine lost-property enquiries to police offices.
Recover my itemsUse official multilingual support first if it is enough. A real person calls in Japanese and finishes your task within 24 hours, then reports in writing. Routine police lost-property enquiries are included. Emergencies, crime reports, investigations and other law-enforcement matters are excluded.
Official references
03/The process
To start
Tell us what you lost, where and when, and whether a facility has confirmed it. Search costs US$150 upfront. Full Service starts with US$30. For an already located item, Pickup & Delivery is US$300 online. You receive a Stripe receipt.
Case review
An operator lists the desks most likely to hold your item and messages you if anything key is missing.
Within 24 hours
Completes your phone task by calling the relevant desks and sends you the result in writing within 24 hours. Collection and shipping follow a separate schedule.
As agreed
If further follow-up is useful, we agree the next step with you. A call or report alone does not count as success.
If found
The holding facility decides how it releases the item. We confirm that route, the remaining fee and any delivery quote. You provide the proof or authorization it needs and approve the next step.
After release approval
For Full Service or Pickup & Delivery, we arrange permitted proxy collection or have the item sent to our Japan address. Search Service ends with the result and next steps.
After receipt
We photograph the item and check its contents with you. Before packing, we confirm what can ship, the address and the cost. Some items need a different plan.
After dispatch
We share the tracking number and follow delivery. Timing depends on release, route and customs; the 24-hour deadline covers the phone task, not delivery.
If not found
Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee. You receive a written result. Other plans keep their agreed refund terms.
04/The details
The more specific your details, the faster an operator can confirm the item, the proof needed, and whether pickup or shipping is possible.
Further reading
How to call Japanese lost-property desks: full phone guideYes. Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee. Full Service: US$30 now + US$370 if successful (US$400 total). Pickup & Delivery: US$300 now. The app opens the same online form and Stripe checkout. Handling, carrier charges and customs costs are separate and require your agreement.
Every task includes a call from a real Japanese-speaking person. Customer callback hours are 09:00–24:00 Japan time; facility calls follow the desk’s opening hours. We report in English, Japanese, Cantonese or Mandarin through your chosen contact channel.
Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee. Other plans and older cases follow their agreed refund terms. Separately approved third-party costs follow the provider’s refund terms. We report the result in writing.
We coordinate the agreed release and collection route. For items we receive, we photograph and check them with you, arrange packing and dispatch, share tracking and follow delivery status. Handling and transport are quoted before you approve them. Carrier transit, customs and delivery dates follow a separate schedule.
We prepare collector details and help with the forms. You provide the owner information, proof of ownership and signed authorization the holder requires. The holder decides whether a proxy is allowed; we cannot sign the owner’s consent for you.
Tell us the exact deadline before starting. We check feasibility with the holder, but cannot promise collection before a flight or expiry. If the agreed deadline cannot be met, the service-fee refund policy applies. Emergency or crime reports must go directly to official services.
Check the selected plan and amount, then retry Stripe checkout if no payment completed. If you were charged or are unsure, do not pay twice: contact nativecallapp@gmail.com with your request email and error message. Never send card details. We can help reconcile the payment and provide a suitable checkout link.
Customer identification, contact details and case reference numbers are not included in the public examples below. Share only the information needed for your case. See our privacy policy for data handling and contact us if you need help with a submitted document.
