Every lost-and-found desk in Japan — trains, taxis, hotels, airports, police — answers in Japanese only. Tell us what you lost. A human operator calls each desk in Japanese and reports back in English.
Operators speak English · 日本語 · 廣東話 · 中文
01/The proof
Actual calls from past cases — the same kind of call an operator makes for yours.
02/The price
$30
today · + US$120 only if found
US$150 total
No recovery guarantee. If the item is not found, you never pay the remainder.
Recover my items$30
today · + US$370 only if found
US$400 total
No recovery guarantee. Shipping costs and restricted-item rules are confirmed before any delivery step.
Recover my items$300
from · quoted per case
delivery handling separate
Some facilities only release items to the owner in person; we confirm the rules before you pay for delivery.
Recover my itemsA real operator replies — in English, Japanese, Cantonese, or Mandarin. Email nativecallapp@gmail.com or LINE lin.ee/6BTTnAN.
03/The guide
The place that found your item holds it first, then hands it to the police lost-property center. Where you lost it decides the first call — and nearly every desk answers in Japanese only.
01
お忘れ物センター
Who to call
Each JR company runs its own lost-and-found center. The item stays with the station first, then moves to the police — calling early catches it at the first stop.
Have ready
Date and time, line or train name (e.g. Nozomi 27), carriage and seat, the station you got off at.
日本語 onlyNearly every JR line is Japanese-only; some ask you to spell out details over the phone.
02
忘れ物総合取扱所
Who to call
The operator's lost-and-found center — in Tokyo, Tokyo Metro's central office. After a holding period, items transfer to the police.
Have ready
Line, time of travel, boarding and exit stations, roughly where in the train you sat.
日本語 onlyJapanese-only, and busy at peak hours — expect to redial.
03
遺失物カウンター
Who to call
Lost in the terminal: the airport lost-and-found counter. Left on the plane: the airline's ground staff.
Have ready
Terminal, flight number, seat, and the areas you passed — security, gate, baggage claim.
日本語 onlyCounters sometimes have English; airline lost-property lines are usually Japanese-only.
04
タクシーセンター
Who to call
With a receipt, call the taxi company printed on it. Without one, the local taxi center helps trace which company it was.
Have ready
Pickup and drop-off points and times, how you paid, company name or plate number.
日本語 onlyJapanese-only — having your pickup time and locations ready makes the search far faster.
05
遺失物センター
Who to call
Street and shop finds go to a koban, then the prefectural police lost-property center. The longer it's been, the likelier it's with the police.
Have ready
Rough place and time, item details; bring photo ID to collect.
日本語 onlyJapanese-only — you can file a lost-item report (遺失届) at a koban first.
06
フロント・忘れ物係
Who to call
Call the venue directly — hotels and restaurants hold items themselves for a while before handing them to police.
Have ready
Booking name, date, room or table number; if you've checked out, add a way to reach you.
日本語 onlyBig hotel desks may speak English; small inns and restaurants almost never do.
A human operator calls every desk in Japanese and reports back in English — pickup and shipping included if it's found.
Japan lost-property plan
We route the case by likely holder first: facility, transport operator, police, then pickup or shipping rules.
Recover my itemsA human operator calls Japanese desks in Japanese and reports the confirmed next step in English.
Official references
04/The process
You hear from us at every stage — which desk we called and what they said.
Minute 0
A Stripe receipt lands instantly and your case goes straight to a human operator.
Within hours
An operator maps the desks most likely to hold your item and messages you if anything key is missing.
Day 1
We call the likeliest desks, log every answer, and report back the same day.
Days 1–3
Items take a day or two to reach central lost-property offices, so we re-call at the right time.
If found
We confirm the desk's release rules — in-person, proxy, or shipping — and only now do you pay the remainder.
Days 3–5
Once release is approved, we collect the item or have the desk courier it to our Japan address.
Days 5–8
We photograph and verify the item, check restricted-item rules, repack, and hand it to EMS or DHL with tracking.
Days 8–14
3–7 days to Taiwan, Hong Kong, and Southeast Asia; 5–10 to the US and Europe. We track it to your door.
If not found
You get the full contact list and what each desk said — and you never pay the remainder.
05/The details
The more specific your details, the faster an operator can confirm the item, the proof needed, and whether pickup or shipping is possible.
Further reading
How to call Japanese lost-property desks: full phone guideNo recovery guarantee. We can call and coordinate with the right facilities, but the item may not have been found, may have been transferred, or may not be releasable.
Search Service is US$150 total if found: US$30 today, then US$120 after the item is found. Full Service is US$400 total if found: US$30 today, then US$370 after the item is found. Pickup & Delivery starts at US$300, with delivery handling quoted separately.
Cash, medicine, passports, batteries, liquids, food, cosmetics, and restricted items may be impossible or limited to ship internationally. We will explain options before any pickup or delivery step.
Yes. Choose Pickup & Delivery if the facility already confirmed the item. Choose Full Service if you need us to both search and arrange pickup or delivery.
It depends on each lost and found desk's phone hours and how many places need to be called. We typically make the first calls within 1 business day and report back with what each desk said and the confirmed next step.
Our human operators speak English, Japanese, Cantonese, and Mandarin. We call the Japanese facilities in Japanese and report back to you in your language over LINE, WhatsApp, or email — whichever you choose in the form.
You only pay the US$30 initial search fee. The remainder (US$120 for Search Service, US$370 for Full Service) is charged only after the item is actually found.
