Lost something in Japan?
JR and other stations, taxi companies, hotels, airports, police lost and found desks. We phone whoever most likely holds your item, then arrange pickup or delivery if it is found.
Human operators speak English Japanese Cantonese Mandarin
Japan lost-property plan
We route the case by likely holder first: facility, transport operator, police, then pickup or shipping rules.
Recover my itemsA human operator calls Japanese desks in Japanese and reports the confirmed next step in English.
Official references
Proof, not promises
These are actual calls from past cases β the same kind of call an operator makes for yours.
Transparent pricing
US$30 today
+ US$120 only if found Β· US$150 total
No recovery guarantee. If the item is not found, you never pay the remainder.
Recover my itemsUS$30 today
+ US$370 only if found Β· US$400 total
No recovery guarantee. Shipping costs and restricted-item rules are confirmed before any delivery step.
Recover my itemsUS$300 from
Quoted per case, delivery handling separate
Some facilities only release items to the owner in person; we confirm the rules before you pay for delivery.
Recover my itemsNot sure yet?
A real operator replies β in English, Japanese, Cantonese, or Mandarin. Ask anything about your case before you pay.
Email: nativecallapp@gmail.com Β· LINE: https://lin.ee/6BTTnAN
What happens after you submit
No black box: you hear from us at every stage, and every update says which desk we contacted and what they said.
Minute 0
A Stripe receipt is sent to your email right away, and your case file is routed to a human operator.
Same day or next business day
An operator who can work across English, Japanese, Cantonese, and Mandarin reviews your details, identifies the most likely stations, taxi companies, hotels, police desks, or airport counters, and plans the call list. If a key detail is missing, we message you first on LINE, WhatsApp, or email.
Day 1β2
We call the likely facilities during their business hours, usually around 9:00β18:00 JST. We describe the item the way Japanese lost-and-found desks expect and log every answer. You receive an update after the first meaningful search round.
Days 2β4
Lost items often move from a local desk to a central lost-and-found office, airport counter, taxi company office, or police station. This can take a few business days. We re-call on the right schedule, follow transfer instructions, and update you whenever there is a real development.
If found
We confirm the item and the facility's release rules: in-person pickup, proxy pickup, domestic shipping, or international forwarding if allowed. Then we explain your options, timing, and costs. You pay the remainder only after the item is confirmed.
Days 4β10
Release timing depends on the facility. Some can ship domestically by courier within 1β2 business days after confirmation; others require forms, ID checks, payment handling, or proxy pickup. Once release is approved, we arrange pickup or domestic forwarding as quickly as the facility allows.
Days 5β12
If the item is sent to our Japan address, domestic delivery usually takes 1β3 business days after dispatch. We confirm arrival and send photos of the item once received.
Days 6β14
Within 1 business day of arrival, we verify the contents with you, check shipping rules for restricted items such as batteries, liquids, medicine, cards, IDs, or cash, repack the item, and hand it to EMS, DHL, or another suitable international carrier. Your tracking number is sent after dispatch.
Days 10β21
International delivery usually takes 3β7 days to Taiwan, Hong Kong, and Southeast Asia, or 5β10 days to the US and Europe after dispatch. Customs checks, restricted items, holidays, or carrier delays can add time. We monitor the tracking until it shows delivered.
If not found
You receive the full list of who we contacted and what each desk said, plus advice for registering with the official police lost-property system where relevant. You never pay the remainder.
We can call
We speak to every kind of lost and found desk in Japan, in Japanese. The strongest cases include a clear date, route, station, ride receipt, booking name, tracker location, item color, brand, contents, and photos.
Honest limits β no recovery guarantee
Route, station, train name, carriage, seat, and time matter more than long descriptions.
Receipt, app history, pickup and dropoff points, license plate, and ride time identify the vehicle.
Booking name, room or table number, terminal, flight, gate, store receipt, and photos speed up the call.
Further reading
How to call Japanese lost-property desks: full phone guideNo recovery guarantee. We can call and coordinate with the right facilities, but the item may not have been found, may have been transferred, or may not be releasable.
Search Service is US$150 total if found: US$30 today, then US$120 after the item is found. Full Service is US$400 total if found: US$30 today, then US$370 after the item is found. Pickup & Delivery starts at US$300, with delivery handling quoted separately.
Cash, medicine, passports, batteries, liquids, food, cosmetics, and restricted items may be impossible or limited to ship internationally. We will explain options before any pickup or delivery step.
Yes. Choose Pickup & Delivery if the facility already confirmed the item. Choose Full Service if you need us to both search and arrange pickup or delivery.
It depends on each lost and found desk's phone hours and how many places need to be called. We typically make the first calls within 1 business day and report back with what each desk said and the confirmed next step.
Our human operators speak English, Japanese, Cantonese, and Mandarin. We call the Japanese facilities in Japanese and report back to you in your language over LINE, WhatsApp, or email β whichever you choose in the form.
You only pay the US$30 initial search fee. The remainder (US$120 for Search Service, US$370 for Full Service) is charged only after the item is actually found.
