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Customer stories · Lost property

Lost passport found at Keisei's Narita Airport Terminal 2 Station

Updated

From our calls to locate the passport at Narita Airport.
From our calls to locate the passport at Narita Airport.
Task
Find a lost passport and where to collect it
Railway
Keisei Railway
Held at
Station desk, Narita Airport Terminal 2 Station
Request to reported result
About 17 h 15 min
Result
Passport found; collection point and details supplied

The situation

A traveler lost a passport in Japan and needed help asking the railway lost-property desks, and finding out where to go once it was found.

What we did

  1. Asked the relevant railway desks about the lost passport.
  2. Confirmed the passport was held at the station desk of Keisei's Narita Airport Terminal 2 Station.
  3. Privately gave the traveler the collection point and the reference details needed to ask for it.

Result

The operator clearly reported the passport was found and named the station desk holding it. The traveler got specific collection instructions, not just a general lost-and-found number.

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