Privacy

Privacy policy

Last updated: September 8, 2026

NativeCall handles voice, transcripts and task details so translated phone calls and human-assisted tasks can work. This page explains what we process, who touches it, how long we keep it, and how to remove it.

Your privacy, in plain language

Four commitments that shape everything below.

1
We do not sell your data

NativeCall does not sell personal information. Ever.
2
We delete on a fixed schedule

Call recordings are deleted automatically after 30 days. Transcripts and task attachments are deleted automatically after 90 days.
3
Account deletion means deletion

In-app deletion removes your account, calls, transcripts, recordings and task data, and requests deletion from our processors.
4
Public reports stay aggregate

Public performance reports use aggregate figures only. Customer details are never published.

Calls use cloud processing, not your device alone. We name every processor below, and providers may process data outside your country.

What we process

Account and contact details, including email and the details you provide for a task.
Destination numbers, call times, durations, live call audio and bilingual transcripts. Recordings may be stored for playback, support and quality review.
Task instructions, attachments, operator notes, confirmations and follow-up messages.
Purchase, credit, refund, device, usage and diagnostic information.

Why we use it

We use this information to connect and translate calls, carry out tasks, confirm outcomes, show call history, process payments, prevent abuse, provide support and investigate quality problems. NativeCall does not sell personal information.

Who processes it

Cloudflare

Hosts our website, call and task services, account records, transcripts and stored audio.
Brastel, Telnyx and our SIP calling infrastructure

Connect calls to Japanese phone numbers and carry call audio.
OpenAI, Alibaba Cloud / Qwen, Google Cloud, DeepL, DeepSeek through OpenRouter, and MiniMax

AI calling, speech recognition, translation and synthesized speech, depending on language and routing. Other configured speech or AI providers may handle supported alternatives and fallback routes.
Stripe, Apple, Google Play and RevenueCat

Checkout, purchases, refunds and credit entitlements.
PostHog, AppsFlyer, Google Analytics / Google Ads, Microsoft Clarity and Sentry

Product usage, attribution, website analytics and diagnostics. The data received depends on the integration.
Our human operators and support team

The task instructions, relevant conversation and contact details needed to make calls, confirm results and answer support requests.

Calls are processed in the cloud, not entirely on your device. Providers may process data outside your country. A provider listed here does not necessarily receive every call.

Automatic deletion

Your data is deleted on a fixed schedule. You do not have to ask, and deletion is not tied to support requests or business decisions.

Data	Deleted after
Call recordings Deleted automatically, including stored audio used for playback and quality review.	30 days after the call
Call transcripts Deleted automatically from your account and our active systems.	90 days after the call
Task attachments and task records Deleted automatically once the task and any follow-up are complete.	90 days after the task closes
Diagnostic and security logs Kept only to detect abuse, fix errors and protect the service.	30 days
Account, wallet and purchase records Deleted when you delete your account, subject to the legal exceptions below.	While your account is active

Payment, refund, tax, fraud-prevention, dispute and legal records are the only data kept longer, and only for the period the law requires. We do not keep call audio or transcripts for marketing or resale.

Deleting your data

In the app

Delete your account from the app at any time. This permanently removes your account, profile, wallet and balance records, call history, transcripts and stored recordings. It also deletes or anonymizes your task records and attachments, and sends deletion requests to processors that support them.

By email

For a specific record or a broader request, email nativecallapp@gmail.com from your account email with the relevant call or task reference. We confirm the scope and complete the request within 30 days. Do not send passwords or full payment-card details.

What we may keep

We keep payment, refund, tax, fraud-prevention, dispute and legal records only for the period the law requires, plus the minimum needed to honor a deletion or opt-out. We never keep data just because it is convenient.

Provider copies

We ask our processors to delete your data when they support deletion and otherwise rely on their retention settings. Some providers keep limited data for their own legal or security obligations. We choose providers and settings that minimize retention, and we stop using a provider that cannot meet this standard.

Quality review and AI training

Audio and transcripts may be reviewed by our team and processed through speech or AI services to investigate errors and evaluate quality. We configure providers to minimize retention and to disable model training where those controls are available. We do not sell your content, and we do not use it to build advertising profiles. See OpenRouter’s data handling documentation and Alibaba Cloud Model Studio’s privacy notice.

Privacy in public quality and task reports

We publish aggregate performance figures rather than customer-level records. Reports omit customer names, phone numbers, email addresses, booking references, exact travel dates and private call or task identifiers. We combine or withhold detailed breakdowns when small groups or combinations of details could identify someone; those tasks remain included in the overall results where those totals can be safely published.

Service examples omit identifying details and are reviewed before publication. Publishing a customer's quotation or recording requires their permission and a separate check for other people's information. The August 2026 speech-recognition report uses public test audio, not customer recordings.

Website analytics and your choices

Microsoft Clarity records website interactions such as visits, clicks, scrolling and navigation through heatmaps and session replays, subject to its consent controls. This website integration is not installed in the NativeCall app and does not receive call audio or transcripts. Microsoft describes its processing in the Microsoft Privacy Statement. Only include personal details needed for the call or task; avoid unnecessary identity documents and payment details.

Your rights

You can ask for a copy of your data, correct it, delete it, or ask us to restrict or stop processing it. You can withdraw consent for optional analytics at any time. Email nativecallapp@gmail.com and we will respond within 30 days. If you believe we have handled your data incorrectly, tell us first; you also have the right to complain to your local data-protection authority.

Contact

For access, correction, deletion or privacy questions, email us and we will help.

nativecallapp@gmail.com