Item found · You've left Japan
Your item has been found, but you have left Japan. We collect it, pack it and ship it home.
Has a hotel, JR station, airport or the police confirmed they have your item? We contact the desk in Japanese and arrange collection with their permission and your authorization. You get photos of the item and tracking when it ships.
US$200 is the service fee. Shipping, handling, postage and taxes are extra. If the desk only ships within Japan, it can send the item to our Japan receiving address and we forward it overseas for US$100.
Recent collections · October 2026
Item found · Pickup and shipping
Both are service fees. Actual shipping costs are quoted separately.
US$200 service fee
When the desk releases the item to an authorized proxy.
US$100 service fee
When the holder can ship the item to our Japan receiving address. There is no pickup trip.
We share the address after confirming the arrangement. Please do not send anything before then.
If the desk can ship directly to your country or region, use their shipping service first. We can help when you need to contact them in Japanese or receive the item afterwards.
Domestic shipping in Japan, packing and handling, international postage, duties and taxes. Actual costs depend on the item, the pickup method, the packed weight and the shipping method, and we ask for your approval before each step.
Send us the holder, item details and any reference number. We confirm in Japanese the pickup deadline, the authorization documents and the handover methods the desk accepts.
We collect the item at the holding location as agreed; if the desk only ships within Japan, we receive it instead. We photograph the contents to check them and confirm packing, weight and the shipping quote.
After you confirm the delivery details and costs, we pack and ship the item, send you the tracking number and follow the delivery. Delivery time depends on the handover, the carrier and customs.
When to use it · Item found, you've left Japan
In every case below:
You noticed something missing after checkout and the hotel has confirmed it has it. We collect it in person; if the hotel only ships within Japan, it can send it to our Japan receiving address first.
We confirm where the item is actually held, the pickup deadline and the authorization documents, then collect it. If the center does not allow in-person pickup, we confirm domestic shipping instead.
Left on a train or at a station, and the railway company is holding it. We contact that company, collect it under the designated desk's rules, then ship it overseas.
Held by an airport, terminal or airline. We first confirm which desk has it; if it has been handed to the police, we follow the police pickup rules instead.
We confirm the current holding and pickup desk and help prepare the letter of authorization and other required details. Once the police agree to release it to a proxy, we collect it at the designated location.
Found at a taxi company, a branch office or a rental car counter. We confirm where it is held, then collect it or receive the package they send within Japan, and arrange shipping back to you.
Held by a shop, restaurant, attraction or other service counter. We contact the staff, confirm the owner and how it will be handed over, then collect, pack and ship it.
When you request, add the destination to the item description, such as "ship to the US" or "ship to the UK". You will give us the full delivery address when we confirm the shipping arrangement.
Taiwan, Hong Kong, the US, Canada, the UK, Australia or another country or region. International shipping costs, available carriers and item restrictions are confirmed for each destination. Once you approve the quote, we pack and ship the item and send you the tracking number.
Checked by contents before handover
We confirm a workable shipping method before arranging the handover. Items held by the police follow the official process: the desk must agree, and you must provide the required proof of ownership and authorization documents.
See lost-item cases we've handled →10 cases · Search, collection & return
Phones, passports, laptops and the small things that matter. See the calls, paperwork and follow-up behind each case, and where it ended.
Tokyo → United States · October 2026
Proxy paperwork checked, phone and case collected on 19 October, then protected and sent by EMS on 20 October 2026.
Case details
The owner was already back in the United States. The iPhone had been located at the Tokyo Metropolitan Police Lost and Found Center, but the owner could not collect it in person. The job was to complete the proxy paperwork, make the physical pickup and arrange international shipping.
Collection was completed on 19 October 2026. Japan Post accepted the EMS parcel for the United States on 20 October. The latest confirmed stage is shipped, with the owner given the tracking details.
Japan → United States · October 2026
The Patagonia backpack, laptop, Ray-Ban Meta glasses, passport and accessories were collected on 19 October and shipped by EMS on 20 October 2026.
Case details
The owner had returned to the United States while a grey Patagonia backpack and its contents remained at a police lost-and-found center in Japan. The bag contained a silver MacBook, Ray-Ban Meta smart glasses, a passport, a book and charging accessories. The collection needed proof of ownership for the belongings as well as identification of the bag.
The backpack and belongings were collected on 19 October 2026 and shipped to the United States by Japan Post EMS on 20 October. Collection photos and postal acceptance records document these two completed steps.
Tokyo → Canada · September–October 2026
Collected and sent by EMS on 25 September 2026. The customer later confirmed that the phone had arrived in Canada.
Case detailsAfter the owner returned to Canada, her iPhone was still held at the Tokyo Metropolitan Police Lost and Found Center. She needed someone to confirm the phone with the center and to handle a collection she could not attend herself.
The phone was collected and shipped by Japan Post EMS on September 25, 2026. In an email received on October 7 (Japan time), the customer confirmed that the phone had arrived in Canada.
Shinjuku, Tokyo → US
We followed the handover from APA Hotel Shinjuku Kabukicho Tower to Shinjuku Police Station, then helped arrange its return to the US.
Case details & call videoThe guest left his MacBook Air in his room at APA Hotel Shinjuku Kabukicho Tower and only started recovering it after returning to the US. By then the laptop was no longer at the hotel: it had been handed to Shinjuku Police Station.
We confirmed where the laptop was held after the transfer and which collection documents were needed, and helped ship it back to the US.
Keisei · Narita Airport Terminal 2 Station
We contacted the railway desks, found which station held the passport and gave the traveler specific collection instructions.
Case details & call videoA traveler lost a passport in Japan and needed help asking the railway lost-property desks, and finding out where to go once it was found.
The operator clearly reported the passport was found and named the station desk holding it. The traveler got specific collection instructions, not just a general lost-and-found number.
Human Japanese call · edited clip
A lost passport was confirmed at the Keisei station at Narita Airport Terminal 2. The caller asks where to collect it and what identification to bring. The call establishes collection requirements.
Narita Airport · Customs · Airport police
From the airport to customs and then police, we followed the trail and checked owner collection, a friend collecting and domestic shipping.
Case detailsA child's Kuromi backpack went missing after a trip through the airport. The family needed to find which office actually held it, and were weighing collecting it themselves, having a friend collect it, or having it shipped.
The backpack was found and is held by Narita International Airport Police Station. The family received concrete options for collecting it themselves, having a friend collect it, or shipping it within Japan, and could choose how to get it back.
Azusa train → Tokyo police lost-property center
We matched the hat’s features with the police and checked the paperwork needed for collection by a representative.
Case details & call videoA green corduroy hat was left on the Azusa train from Shinjuku to Matsumoto. JR directed the owner to the police, but the owner had already left Japan.
Staff confirmed they held the hat and explained the documents needed for the next collection step.
Hakodate · Taxi association and operators
We followed leads from the local taxi association and contacted five places in the search for a black OUTDOOR backpack.
Case detailsThe traveler left a backpack in a Hakodate taxi but did not know which company operated the car.
No matching backpack was found by the five contacts. The customer received the result and a refund offer.
New Chitose Airport · Central Plaza
We gave the airport lost-property desk the keychain’s color, shape and search area, then asked staff to check the relevant dates.
Case detailsA pale yellow dog-shaped keychain went missing near the shops around Central Plaza at New Chitose Airport.
The center had not received a matching keychain when it checked. The customer was told the item had not been found and was offered a refund.
LiVEMAX RESORT Aki Miyajima
We followed up on the photo already sent to the hotel, asked for another housekeeping check and arranged an email reply.
Case details
After checking out, the traveler thought a pair of CHANEL earrings had been left on the bedside table. She had emailed the hotel a photo but had no reply.
The earrings had not been found at the time of the call. The hotel agreed to reply to the traveler by email.
Yes. This service is for owners who have already left Japan, whose item a Japanese holder has confirmed finding, and who need someone to collect it and ship it back. We collect, photograph and check, pack and ship it to Taiwan, Hong Kong, the US, Canada, the UK, Australia and other countries and regions, with tracking. Available carriers, shipping methods and item restrictions are confirmed for each destination before we quote and ship.
Yes. Once the item has been found, the holder agrees to release it to a proxy and you have completed the required authorization, we collect it at the designated location, photograph and check it, pack it and ship it overseas with a tracking number. If the desk only ships within Japan, we can receive it first and forward it. The item must meet the carrier's and destination's shipping rules.
It covers found items held by hotels, inns, JR stations, private railways or subways, airports, airlines, police stations, koban, police lost-property centers, taxi companies, bus or rental car companies, shops, restaurants and attractions. The actual pickup location and method follow the holder's rules; for desks that do not allow in-person pickup, we can check whether they will ship within Japan.
Yes. Choose Forward only for a US$100 service fee. If the hotel agrees to ship to our Japan receiving address and the item meets the carrier's rules, we receive it, photograph and check it, and ship it overseas with tracking. There is no pickup trip. We share the address once the arrangement is confirmed, so please do not send anything before then. Shipping, handling, postage and duties are quoted separately, and we ask for your approval before each shipping step.
No. US$200 is the service fee for pickup and shipping. Domestic shipping in Japan, packing and handling, international postage, duties and taxes are extra, and we ask for your approval before each shipping step. If the holder can ship the item to our Japan receiving address and you only need forwarding, choose Forward only for US$100.
It depends on the contents. Phones, laptops and other devices with batteries must meet the carrier's battery and packing rules; cash, ID and other items in a wallet must also be checked one by one. We explain the options first, then arrange shipping.
We can handle found items that the police agree to release to a proxy. We first confirm the holding desk, the letter of authorization, proof of ownership and the proxy's ID, then collect it at the designated location. You must provide the required details and give your authorization yourself; if the desk requires the owner to collect in person, we follow that rule. The service covers retrieving lost property only, not police reports, investigations or other law-enforcement matters.
Start with our lost-item search first. This service is for owners whose item the holder has already confirmed finding and who need pickup and shipping arranged. A location shown on a tracker, or an enquiry you have already sent, does not mean a desk has confirmed it is holding the item.
Send us the holding desk and item details, and we will confirm the next step.
Left it at a hotel? Read our guide to getting it back from abroad.Pickup and carrier rules checked: . Each holder's, item's and carrier's actual rules are confirmed when we arrange the handover.
Your next step
Tell us what was found and who is holding it. Choose your service, add your details and continue to secure payment here.
Domestic shipping, packing and handling, international postage, duties and taxes are extra. We ask you to approve the costs before each shipping step.
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