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Sendai City Transportation Lost Property Centre: phone, hours and what to say in Japanese
Lost something at Aoba Ward (inside Sendai subway station) in Sendai? Below are the lost-property phone number, address and opening hours for Sendai City Transportation Lost Property Centre, plus a Japanese call script with romaji and plain English so you can make the inquiry yourself.
- Phone
- 022-223-4812
- Address
- Inside Sendai subway station, 1-10-10 Chuo, Aoba Ward, Sendai, Miyagi 宮城県仙台市青葉区中央1丁目10番10号地先（地下鉄仙台駅構内） Map
- Nearest station
- Inside Sendai subway station; connected to JR Sendai Station
- Hours
- Weekday phone line 08:30–19:00; Saturdays, Sundays, public holidays and 29 December to 3 January 08:30–17:00 (There are phone hours every day of the year, using the times above by date)
- Best time to call
- Call right after the line opens at 08:30, or in the hour before it closes at 17:00. Lunchtime (12:00–13:00) is often unanswered.
- Languages
- Mainly Japanese; the official page does not list a standing multilingual phone service
- Appointment
- No appointment needed for phone enquiries; confirm where the item is currently held before you collect it
- What to have ready
- Date and time of travel, bus route or subway station, a description of the item, and ID
Verified on July 19, 2026 · Official website · Source
On the day of the loss, contact the bus depot you travelled with or the subway station that covers the area; contact this centre from the afternoon of the next working day. This is a non-urgent lost property line.
Before you call
- If the item was lost on a bus or at a station today, contact the bus depot or the subway station that covers the area first; items usually reach the lost property centre by the afternoon of the next working day.
- General items are normally held for 3 months, but phones, driving licences, items with personal data and cash or goods worth 100,000 yen or more may be passed to Sendai Central Police Station within days.
- Confirm the actual holding location by phone before you travel, because items found today may not have reached the centre inside Sendai Station.
- Bring ID such as a driving licence to collect; describing the item alone may not be enough to have it released to you.
Sendai City Transportation separates the day of the loss from later: contact the bus depot or subway station first, and the lost property centre from the afternoon of the next working day. The centre is inside Sendai subway station and answers 022-223-4812, from 08:30 to 19:00 on weekdays and 08:30 to 17:00 on weekends, public holidays and 29 December to 3 January. General items are kept for 3 months, while phones, ID documents and high-value items may go to the police within days, so call quickly.
Call script: Japanese, romaji and English
Replace every ◯ with your own date, number and name. These are example lines, not a promise from the office: whether the item is found, and the rules for pickup or shipping, are decided by the desk that holds it.
First inquiry: date, place and a description of the item
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
忘れ物が届いているか確認したいのですが。
wasuremono ga todoite iru ka kakunin shitai no desu ga.
I'd like to check whether anyone has handed in my lost item.
-
You say
◯月◯日の◯時ごろ、◯◯で、◯◯をなくしました。
◯-gatsu ◯-nichi no ◯-ji goro, ◯◯ de, ◯◯ o nakushimashita.
On ◯ (date) around ◯ o'clock, at ◯◯, I lost my ◯◯.
-
You say
◯◯線の◯◯駅から◯◯駅まで乗りました。◯号車の◯番の席です。
◯◯-sen no ◯◯-eki kara ◯◯-eki made norimashita. ◯-gōsha no ◯-ban no seki desu.
(If you lost it on a train) I rode the ◯◯ Line from ◯◯ Station to ◯◯ Station; I was in car ◯, seat ◯. (Leave out the second sentence if you don't know the car or seat.)
-
You say
色は◯◯、ブランドは◯◯です。中には◯◯が入っています。
iro wa ◯◯, burando wa ◯◯ desu. naka ni wa ◯◯ ga haitte imasu.
The color is ◯◯ and the brand is ◯◯. Inside there is ◯◯. (Change this to match the actual item.)
-
You say
名前は◯◯、連絡先は◯◯です。
namae wa ◯◯, renrakusaki wa ◯◯ desu.
My name is ◯◯ and my contact details are ◯◯.
-
You say
見つからない場合、いつ、どこにもう一度問い合わせればよいですか。
mitsukaranai baai, itsu, doko ni mō ichido toiawasereba yoi desu ka.
If it hasn't been found yet, when and where should I ask about it again?
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
Follow-up: check the reference number and which desk is holding the item
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
以前問い合わせた忘れ物について、確認したいのですが。受付番号は◯◯です。
izen toiawaseta wasuremono ni tsuite, kakunin shitai no desu ga. uketsuke-bangō wa ◯◯ desu.
I'd like to follow up on a lost-item inquiry I made before. The reference number is ◯◯. (If you don't have a number, give your name, the date it was lost and the item instead.)
-
You say
今、どちらで保管されていますか。警察など、別の窓口に移管されていますか。
ima, dochira de hokan sarete imasu ka. keisatsu nado, betsu no madoguchi ni ikan sarete imasu ka.
Where is it being kept now? Has it been passed to the police or another desk?
-
You say
移管先の名前、電話番号、問い合わせに必要な番号を教えていただけますか。
ikansaki no namae, denwa-bangō, toiawase ni hitsuyō na bangō o oshiete itadakemasu ka.
Could you tell me the name, phone number and any reference number I need to inquire with the desk it was passed to?
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
After it is found: pickup, proxy pickup and shipping
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
忘れ物が見つかったと連絡をいただきました。番号は◯◯です。
wasuremono ga mitsukatta to renraku o itadakimashita. bangō wa ◯◯ desu.
I was told that my lost item has been found. The reference number is ◯◯. (Use this only if you have already been contacted.)
-
You say
受け取り場所、受付時間、保管期限を教えていただけますか。
uketori-basho, uketsuke-jikan, hokan-kigen o oshiete itadakemasu ka.
Could you tell me the pickup location, the opening hours and how long you will keep it?
-
You say
受け取りに必要な本人確認書類は何ですか。
uketori ni hitsuyō na honnin-kakunin-shorui wa nan desu ka.
What ID do I need to pick it up?
-
You say
本人が行けない場合、代理人が受け取れますか。必要な書類は何ですか。
honnin ga ikenai baai, dairinin ga uketoremasu ka. hitsuyō na shorui wa nan desu ka.
If I can't come in person, can someone else pick it up for me? What documents are needed?
-
You say
すでに帰国しています。日本国内または海外への発送はできますか。条件と費用を教えてください。
sude ni kikoku shite imasu. nihon-kokunai mata wa kaigai e no hassō wa dekimasu ka. jōken to hiyō o oshiete kudasai.
I have already left Japan. Can you ship it within Japan or overseas? Please tell me the conditions and the cost. (Leave out the first sentence if you are still in Japan.)
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
Prefer not to call in Japanese?
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Common questions
Can I call in English?
Mainly Japanese; the official page does not list a standing multilingual phone service. If the desk cannot handle the call in English, use the Japanese script below and ask them to speak slowly; language support can change, so confirm the current situation on the official page.
When is it easiest to get through?
Call right after the line opens at 08:30, or in the hour before it closes at 17:00. Lunchtime (12:00–13:00) is often unanswered. There are phone hours every day of the year, using the times above by date.
What happens after a week?
There is no single national rule: the office decides how long it keeps an item and when it is passed to the police or another desk. On the day of the loss, contact the bus depot you travelled with or the subway station that covers the area; contact this centre from the afternoon of the next working day. This is a non-urgent lost property line. If the item has not been found yet, ask which desk is holding it now, for a reference number, and how long it will be kept.
Can someone collect or ship it for me?
The office decides whether a proxy can collect the item and which ID or authorization is required. If you have already left Japan, ask whether it can be shipped within Japan or overseas, and confirm the conditions and cost with the office. The collection script below has the questions to ask.
What is Native Call?
You can speak English, Mandarin, or Cantonese. The person in Japan hears Japanese, and their Japanese reply is translated back into your selected language.
- 1
Open the app and enter a supported Japanese number. International calling is built in; no Japan SIM needed.
- 2
Take turns speaking. Translation delay varies with the network, phone route and utterance length.
- 3
Repeat names, dates, times and outstanding steps before hanging up. A connected call does not prove the request was completed.
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