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Osaka Monorail Senri-Chuo Station Lost Property: phone, hours and what to say in Japanese
Lost something at Osaka Airport / Expo '70 Commemorative Park / Senri-Chuo in Osaka? Below are the lost-property phone number, address and opening hours for Osaka Monorail Senri-Chuo Station Lost Property, plus a Japanese call script with romaji and plain English so you can make the inquiry yourself.
- Phone
- 06-6833-8951
- Address
- 5-4 Shin-Senri Higashimachi 1-chome, Toyonaka, Osaka (Osaka Monorail Senri-Chuo Station) 大阪府豊中市新千里東町1丁目5-4 Map
- Nearest station
- Osaka Monorail Senri-Chuo Station; interchange with the Kita-Osaka Kyuko Line
- Hours
- Lost property phone 07:30–21:00 (Open every day of the year)
- Best time to call
- Call right after the line opens at 07:30, or in the hour before it closes at 21:00. Lunchtime (12:00–13:00) is often unanswered.
- Languages
- Call to confirm
- Appointment
- No appointment needed; on the day of the loss you can also ask at the nearest station counter
- What to have ready
- Date and time of loss, the stations you travelled between, where you were in the carriage or station, and the item's name and detailed description; bring ID to collect, and a letter of authorisation plus the collector's ID if someone collects for you
Verified on July 21, 2026 · Official website · Source
Items are kept at the station where they were found on the day, moved to Senri-Chuo Station the next day, and handed to Toyonaka Police Station every Wednesday. Call before travelling the next day to confirm the item has been transferred.
Before you call
- If you notice the loss the same day, ask at the nearest station first; from the next day items are gathered at Senri-Chuo Station.
- The official process hands unclaimed items to Toyonaka Police Station every Wednesday, so around Tuesday confirm where the item is being held.
- Someone collecting on your behalf must bring a letter of authorisation and their own ID, such as a driving licence or My Number Card.
- When you call, give the travel time, route, where you were in the carriage and a description of the item, rather than just saying 'luggage' or 'umbrella'.
If you lose something on the Osaka Monorail towards Osaka Airport or Expo '70 Commemorative Park, items are gathered at Senri-Chuo Station from the next day, but every Wednesday unclaimed items are handed to Toyonaka Police Station. Check the official process to confirm where the item is being held, and call 06-6833-8951 between 07:30 and 21:00. Collection needs ID, and someone collecting for you needs a letter of authorisation and their own ID.
Call script: Japanese, romaji and English
Replace every ◯ with your own date, number and name. These are example lines, not a promise from the office: whether the item is found, and the rules for pickup or shipping, are decided by the desk that holds it.
First inquiry: date, place and a description of the item
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
忘れ物が届いているか確認したいのですが。
wasuremono ga todoite iru ka kakunin shitai no desu ga.
I'd like to check whether anyone has handed in my lost item.
-
You say
◯月◯日の◯時ごろ、◯◯で、◯◯をなくしました。
◯-gatsu ◯-nichi no ◯-ji goro, ◯◯ de, ◯◯ o nakushimashita.
On ◯ (date) around ◯ o'clock, at ◯◯, I lost my ◯◯.
-
You say
◯◯線の◯◯駅から◯◯駅まで乗りました。◯号車の◯番の席です。
◯◯-sen no ◯◯-eki kara ◯◯-eki made norimashita. ◯-gōsha no ◯-ban no seki desu.
(If you lost it on a train) I rode the ◯◯ Line from ◯◯ Station to ◯◯ Station; I was in car ◯, seat ◯. (Leave out the second sentence if you don't know the car or seat.)
-
You say
色は◯◯、ブランドは◯◯です。中には◯◯が入っています。
iro wa ◯◯, burando wa ◯◯ desu. naka ni wa ◯◯ ga haitte imasu.
The color is ◯◯ and the brand is ◯◯. Inside there is ◯◯. (Change this to match the actual item.)
-
You say
名前は◯◯、連絡先は◯◯です。
namae wa ◯◯, renrakusaki wa ◯◯ desu.
My name is ◯◯ and my contact details are ◯◯.
-
You say
見つからない場合、いつ、どこにもう一度問い合わせればよいですか。
mitsukaranai baai, itsu, doko ni mō ichido toiawasereba yoi desu ka.
If it hasn't been found yet, when and where should I ask about it again?
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
Follow-up: check the reference number and which desk is holding the item
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
以前問い合わせた忘れ物について、確認したいのですが。受付番号は◯◯です。
izen toiawaseta wasuremono ni tsuite, kakunin shitai no desu ga. uketsuke-bangō wa ◯◯ desu.
I'd like to follow up on a lost-item inquiry I made before. The reference number is ◯◯. (If you don't have a number, give your name, the date it was lost and the item instead.)
-
You say
今、どちらで保管されていますか。警察など、別の窓口に移管されていますか。
ima, dochira de hokan sarete imasu ka. keisatsu nado, betsu no madoguchi ni ikan sarete imasu ka.
Where is it being kept now? Has it been passed to the police or another desk?
-
You say
移管先の名前、電話番号、問い合わせに必要な番号を教えていただけますか。
ikansaki no namae, denwa-bangō, toiawase ni hitsuyō na bangō o oshiete itadakemasu ka.
Could you tell me the name, phone number and any reference number I need to inquire with the desk it was passed to?
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
After it is found: pickup, proxy pickup and shipping
-
You say
もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。
moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.
Hello, sorry — I'm a foreigner and only speak a little Japanese.
-
You say
ゆっくり話していただけますか。
yukkuri hanashite itadakemasu ka.
Could you speak slowly, please?
-
You say
忘れ物が見つかったと連絡をいただきました。番号は◯◯です。
wasuremono ga mitsukatta to renraku o itadakimashita. bangō wa ◯◯ desu.
I was told that my lost item has been found. The reference number is ◯◯. (Use this only if you have already been contacted.)
-
You say
受け取り場所、受付時間、保管期限を教えていただけますか。
uketori-basho, uketsuke-jikan, hokan-kigen o oshiete itadakemasu ka.
Could you tell me the pickup location, the opening hours and how long you will keep it?
-
You say
受け取りに必要な本人確認書類は何ですか。
uketori ni hitsuyō na honnin-kakunin-shorui wa nan desu ka.
What ID do I need to pick it up?
-
You say
本人が行けない場合、代理人が受け取れますか。必要な書類は何ですか。
honnin ga ikenai baai, dairinin ga uketoremasu ka. hitsuyō na shorui wa nan desu ka.
If I can't come in person, can someone else pick it up for me? What documents are needed?
-
You say
すでに帰国しています。日本国内または海外への発送はできますか。条件と費用を教えてください。
sude ni kikoku shite imasu. nihon-kokunai mata wa kaigai e no hassō wa dekimasu ka. jōken to hiyō o oshiete kudasai.
I have already left Japan. Can you ship it within Japan or overseas? Please tell me the conditions and the cost. (Leave out the first sentence if you are still in Japan.)
-
You say
ありがとうございました。失礼します。
arigatō gozaimashita. shitsurei shimasu.
Thank you very much. Goodbye.
Prefer not to call in Japanese?
Let Native Call call Osaka Monorail Senri-Chuo Station Lost Property (06-6833-8951) for you: a real person calls in Japanese and reports back in writing within 24 hours. Search starts at US$30, refunded in full if nothing is found.
Other lost and found offices in Osaka
Common questions
Can I call in English?
Call to confirm. If the desk cannot handle the call in English, use the Japanese script below and ask them to speak slowly; language support can change, so confirm the current situation on the official page.
When is it easiest to get through?
Call right after the line opens at 07:30, or in the hour before it closes at 21:00. Lunchtime (12:00–13:00) is often unanswered. Open every day of the year.
What happens after a week?
There is no single national rule: the office decides how long it keeps an item and when it is passed to the police or another desk. Items are kept at the station where they were found on the day, moved to Senri-Chuo Station the next day, and handed to Toyonaka Police Station every Wednesday. Call before travelling the next day to confirm the item has been transferred. If the item has not been found yet, ask which desk is holding it now, for a reference number, and how long it will be kept.
Can someone collect or ship it for me?
The office decides whether a proxy can collect the item and which ID or authorization is required. If you have already left Japan, ask whether it can be shipped within Japan or overseas, and confirm the conditions and cost with the office. The collection script below has the questions to ask.
What is Native Call?
You can speak English, Mandarin, or Cantonese. The person in Japan hears Japanese, and their Japanese reply is translated back into your selected language.
- 1
Open the app and enter a supported Japanese number. International calling is built in; no Japan SIM needed.
- 2
Take turns speaking. Translation delay varies with the network, phone route and utterance length.
- 3
Repeat names, dates, times and outstanding steps before hanging up. A connected call does not prove the request was completed.
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