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Mt. Fuji Shizuoka Airport Lost Property (Passenger Terminal): phone, hours and what to say in Japanese

Lost something at Mt. Fuji Shizuoka Airport in Shizuoka? Below are the lost-property phone number, address and opening hours for Mt. Fuji Shizuoka Airport Lost Property (Passenger Terminal), plus a Japanese call script with romaji and plain English so you can make the inquiry yourself.

Address
3336-4 Sakaguchi, Makinohara, Shizuoka (Mt. Fuji Shizuoka Airport) 静岡県牧之原市坂口3336番地4 富士山静岡空港 Map
Nearest station
Passenger terminal at Mt. Fuji Shizuoka Airport
Hours
Terminal lost property phone 09:00–18:00 (Confirm on the official page)
Best time to call
Call right after the line opens at 09:00, or in the hour before it closes at 18:00. Lunchtime (12:00–13:00) is often unanswered.
Languages
The official site has some non-Japanese pages; call to confirm which languages the phone line supports
Appointment
Call to confirm how to make an enquiry and how to collect an item
What to have ready
Call to confirm what details are needed

Verified on July 14, 2026 · Official website · Source

Items lost inside the passenger terminal are handled by Mt. Fuji Shizuoka Airport Co. Items left on an aircraft must be reported to the airline.

Before you call

For items lost inside the Mt. Fuji Shizuoka Airport passenger terminal, the official number is 0548-29-2000, answered from 09:00 to 18:00. Work out where the item was lost first: aircraft items go to the airline, and items lost elsewhere at the airport may go to the police station named in the official FAQ. The official site has some non-Japanese pages, but confirm the details of collection by phone.

Call script: Japanese, romaji and English

Replace every ◯ with your own date, number and name. These are example lines, not a promise from the office: whether the item is found, and the rules for pickup or shipping, are decided by the desk that holds it.

First inquiry: date, place and a description of the item

  1. You say

    もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。

    moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.

    Hello, sorry — I'm a foreigner and only speak a little Japanese.

  2. You say

    ゆっくり話していただけますか。

    yukkuri hanashite itadakemasu ka.

    Could you speak slowly, please?

  3. You say

    忘れ物が届いているか確認したいのですが。

    wasuremono ga todoite iru ka kakunin shitai no desu ga.

    I'd like to check whether anyone has handed in my lost item.

  4. You say

    ◯月◯日の◯時ごろ、◯◯で、◯◯をなくしました。

    ◯-gatsu ◯-nichi no ◯-ji goro, ◯◯ de, ◯◯ o nakushimashita.

    On ◯ (date) around ◯ o'clock, at ◯◯, I lost my ◯◯.

  5. You say

    色は◯◯、ブランドは◯◯です。中には◯◯が入っています。

    iro wa ◯◯, burando wa ◯◯ desu. naka ni wa ◯◯ ga haitte imasu.

    The color is ◯◯ and the brand is ◯◯. Inside there is ◯◯. (Change this to match the actual item.)

  6. You say

    名前は◯◯、連絡先は◯◯です。

    namae wa ◯◯, renrakusaki wa ◯◯ desu.

    My name is ◯◯ and my contact details are ◯◯.

  7. You say

    見つからない場合、いつ、どこにもう一度問い合わせればよいですか。

    mitsukaranai baai, itsu, doko ni mō ichido toiawasereba yoi desu ka.

    If it hasn't been found yet, when and where should I ask about it again?

  8. You say

    ありがとうございました。失礼します。

    arigatō gozaimashita. shitsurei shimasu.

    Thank you very much. Goodbye.

Follow-up: check the reference number and which desk is holding the item

  1. You say

    もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。

    moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.

    Hello, sorry — I'm a foreigner and only speak a little Japanese.

  2. You say

    ゆっくり話していただけますか。

    yukkuri hanashite itadakemasu ka.

    Could you speak slowly, please?

  3. You say

    以前問い合わせた忘れ物について、確認したいのですが。受付番号は◯◯です。

    izen toiawaseta wasuremono ni tsuite, kakunin shitai no desu ga. uketsuke-bangō wa ◯◯ desu.

    I'd like to follow up on a lost-item inquiry I made before. The reference number is ◯◯. (If you don't have a number, give your name, the date it was lost and the item instead.)

  4. You say

    今、どちらで保管されていますか。警察など、別の窓口に移管されていますか。

    ima, dochira de hokan sarete imasu ka. keisatsu nado, betsu no madoguchi ni ikan sarete imasu ka.

    Where is it being kept now? Has it been passed to the police or another desk?

  5. You say

    移管先の名前、電話番号、問い合わせに必要な番号を教えていただけますか。

    ikansaki no namae, denwa-bangō, toiawase ni hitsuyō na bangō o oshiete itadakemasu ka.

    Could you tell me the name, phone number and any reference number I need to inquire with the desk it was passed to?

  6. You say

    ありがとうございました。失礼します。

    arigatō gozaimashita. shitsurei shimasu.

    Thank you very much. Goodbye.

After it is found: pickup, proxy pickup and shipping

  1. You say

    もしもし、すみません、外国人なのですが、日本語が少しだけ話せます。

    moshi moshi, sumimasen, gaikokujin na no desu ga, nihongo ga sukoshi dake hanasemasu.

    Hello, sorry — I'm a foreigner and only speak a little Japanese.

  2. You say

    ゆっくり話していただけますか。

    yukkuri hanashite itadakemasu ka.

    Could you speak slowly, please?

  3. You say

    忘れ物が見つかったと連絡をいただきました。番号は◯◯です。

    wasuremono ga mitsukatta to renraku o itadakimashita. bangō wa ◯◯ desu.

    I was told that my lost item has been found. The reference number is ◯◯. (Use this only if you have already been contacted.)

  4. You say

    受け取り場所、受付時間、保管期限を教えていただけますか。

    uketori-basho, uketsuke-jikan, hokan-kigen o oshiete itadakemasu ka.

    Could you tell me the pickup location, the opening hours and how long you will keep it?

  5. You say

    受け取りに必要な本人確認書類は何ですか。

    uketori ni hitsuyō na honnin-kakunin-shorui wa nan desu ka.

    What ID do I need to pick it up?

  6. You say

    本人が行けない場合、代理人が受け取れますか。必要な書類は何ですか。

    honnin ga ikenai baai, dairinin ga uketoremasu ka. hitsuyō na shorui wa nan desu ka.

    If I can't come in person, can someone else pick it up for me? What documents are needed?

  7. You say

    すでに帰国しています。日本国内または海外への発送はできますか。条件と費用を教えてください。

    sude ni kikoku shite imasu. nihon-kokunai mata wa kaigai e no hassō wa dekimasu ka. jōken to hiyō o oshiete kudasai.

    I have already left Japan. Can you ship it within Japan or overseas? Please tell me the conditions and the cost. (Leave out the first sentence if you are still in Japan.)

  8. You say

    ありがとうございました。失礼します。

    arigatō gozaimashita. shitsurei shimasu.

    Thank you very much. Goodbye.

Prefer not to call in Japanese?

Let Native Call call Mt. Fuji Shizuoka Airport Lost Property (Passenger Terminal) (0548-29-2000) for you: a real person calls in Japanese and reports back in writing within 24 hours. Search starts at US$30, refunded in full if nothing is found.

Common questions

Can I call in English?

The official site has some non-Japanese pages; call to confirm which languages the phone line supports. If the desk cannot handle the call in English, use the Japanese script below and ask them to speak slowly; language support can change, so confirm the current situation on the official page.

When is it easiest to get through?

Call right after the line opens at 09:00, or in the hour before it closes at 18:00. Lunchtime (12:00–13:00) is often unanswered. Confirm on the official page.

What happens after a week?

There is no single national rule: the office decides how long it keeps an item and when it is passed to the police or another desk. Items lost inside the passenger terminal are handled by Mt. Fuji Shizuoka Airport Co. Items left on an aircraft must be reported to the airline. If the item has not been found yet, ask which desk is holding it now, for a reference number, and how long it will be kept.

Can someone collect or ship it for me?

The office decides whether a proxy can collect the item and which ID or authorization is required. If you have already left Japan, ask whether it can be shipped within Japan or overseas, and confirm the conditions and cost with the office. The collection script below has the questions to ask.

What is Native Call?

You can speak English, Mandarin, or Cantonese. The person in Japan hears Japanese, and their Japanese reply is translated back into your selected language.

  1. 1

    Open the app and enter a supported Japanese number. International calling is built in; no Japan SIM needed.

  2. 2

    Take turns speaking. Translation delay varies with the network, phone route and utterance length.

  3. 3

    Repeat names, dates, times and outstanding steps before hanging up. A connected call does not prove the request was completed.

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